Genesys Conversation TranscriptionIn the dynamic world of customer service and communication technology, innovation is the key to staying ahead. The integration of call…Nov 4, 2023Nov 4, 2023
Genesys Cloud API to Azure SQLMicrosoft recently announced very powerful Azure SQL Database External REST Endpoint Integration — an ability to call a REST endpoint…Dec 6, 2022Dec 6, 2022
Genesys Cloud Power BIGenesys Cloud dashboards have different limitations. • Requires multiple licenses. • Can’t run it full screen. • Can’t share dashboards…Sep 8, 2022Sep 8, 2022
Genesys Cloud Chat TranscribeHow to email automatically the completed chat conversation to the client.Apr 30, 2021Apr 30, 2021
Why are data applications such a disaster?Data in an ideal world, in its simplest form is a collection of useful information used to make meaningful decisions. So why don’t data…Sep 1, 2020Sep 1, 2020
The ‘True’ Cloud Communication World ProblemThe growth of the new ‘true’ cloud communication (old call center) world of today has however a downside and it’s not coming from…Aug 31, 2020Aug 31, 2020
The History of ‘True’ CloudThe history of ‘true’ cloud (Public cloud) started as a cost saving exercise. However, over time businesses have grasped onto the concept…Aug 31, 2020Aug 31, 2020
The World in a CloudWe should not avoid change, change is inevitable, technology is and will always be the backbone to all business growth. Technology with…Aug 31, 2020Aug 31, 2020
